Marjorie Latulippe

Posts by Marjorie Latulippe

A Car Dealership's Guide to TCPA Compliance

“Thanks for your service appointment! While you're here, check out our new models at special rates!"

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8 min read

How to Increase Fixed Ops Revenue and Profitability

Here's something dealership pros know but rarely discuss openly:

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6 min read

Video MPIs: The Tool That's Adding $1,993 Per Repair Order

Let's be honest, dealership service departments and customers have a trust problem. Customers walk in defensive, armed w …

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6 min read

Using CDK for Two-Way Texting? Kimoby is the Superior Choice

Dealership service departments are no longer just judged on vehicle repair quality—they’re measured by the quality of th …

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3 min read

Using Dealership Texting Software to Improve CLV & Profit

  Are You Maximizing Your Dealership’s Communication Potential?

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6 min read

Navigating the Tech Wave: Why Dealerships Must Embrace Tech or Face Extinction

In the dynamic world of automotive innovation, a profound transformation is underway – and it's not just electric cars q …

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2 min read

The Untapped Power of Kimoby's DES alongside CDK Global DMS for your Dealership

In the dynamic world of automotive dealership management, efficiency and effective communication are non-negotiable. The …

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4 min read

How to Write a Winning Estimate to Maximize Your Profits

Writing accurate and profitable estimates is a critical part of a service department’s role. Not only does it help incre …

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2 min read

How Improving CSI Scores Can Boost Your Service Department’s Reputation and Bottom Line

Satisfied customers are key to the success of any service department, and that’s why measuring their satisfaction is ess …

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2 min read

7 Customer Retention Strategies to Steal for Your Service Department

Are you looking to retain more customers and drive repeat business in your dealership service department? Look no furthe …

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1 min read