How Automated Messages Save Honda & Toyota of Seattle Hundreds of Hours Monthly

Honda & Toyota of Seattle are two high-volume service departments, each handling between 90 and 150 vehicles daily. This workload led to significant bottlenecks in their operations since every customer interaction—from confirming appointments to providing service updates and managing check-outs—was handled over the phone.

The number of calls meant that customers often waited on hold, left voicemails, or played phone tag. This not only slowed down turnaround times but also overwhelmed the staff.

Honda & Toyota of Seattle turned to Kimoby to automate customer interactions at every stage of the service journey. By implementing DES, they were able to:

Reduce phone calls
Honda & Toyota of Seattle kept customers informed without staff having to make countless calls by automating routine communications such as appointment confirmations, reminders, advisor introductions, and vehicle-ready notifications. This allowed their team to redirect their focus to higher-value tasks instead of being tied up on the phone all day.

Provide positive customer experiences
Customers found it much easier to connect with the dealership and appreciated receiving personalized, transparent updates about their vehicles. Knowing exactly what was happening throughout the service process improved their overall satisfaction and built stronger trust in the dealership.

Simplify checkout
By sending automated mobile payment requests after each service, Honda & Toyota of Seattle enabled customers to pay on their phones at their convenience. This eliminated end-of-day lineups and sped up the checkout process, reducing staff workload and improving the overall efficiency of the service department.