Policaro BMW Turned Loaner Management into a Profit Center with Kimoby Go

Managing a loaner fleet became a costly headache for Policaro BMW. Vehicles often returned with damages, extra fuel usage, or unpaid tolls, and tracking these issues manually was inefficient and prone to errors. Without a clear process for recovering costs on time, staff found themselves chasing payments long after customers had left, turning what should have been a simple process into a frustrating, time-consuming task that impacted their bottom line.

Policaro BMW started using Kimoby Go to digitize their loaner vehicle management, allowing them to:

Recover damage costs on the spot
The team could instantly log and charge for vehicle damages at check-out using the card on file, making sure payments were secured before the customer left.

Track fuel and tolls in real-time
With connected car technology, Policaro BMW automatically tracked charges for fuel and tolls in real-time, getting rid of manual billing and the hassle of chasing payments.

Increase transparency with digital contracts
Digital contracts made it easier to audit transactions, reducing disputes and creating a smoother, more transparent process for both the dealership and customers.

Accurate mileage tracking in real-time
Automated mileage alerts gave real-time updates, helping Policaro BMW retire vehicles at the right time, maximizing profitability and removing the guesswork.