Porsche Centre Langley Boosts Average CP by $1,993 with Video Recommendations and Estimates

Porsche Centre Langley had trouble getting customers to approve recommended repairs, which hurt their CP/RO rates. Many customers didn’t understand the work needed and were skeptical about the necessity of the repairs. 

Seeing other dealerships in their network succeed with V2C solutions, they decided to give it a try. However, the video solution they chose was too complicated, leading to low staff adoption and preventing them from achieving positive results.

Kimoby helped Porsche Centre Langley improve how recommended repairs were communicated to customers by pairing AI-powered videos with interactive estimates. This enabled the dealership to:

Win customer trust
With video evidence of the recommended repairs, customers could see the exact issues with their vehicles. This visual proof reassured them that the repairs were necessary and fostered trust in the dealership.

Provide clearer repair explanations
Videos provided an instant, clear picture of the needed repairs. Combined with interactive estimates, this made the recommended work even more comprehensive and allowed customers to approve or decline repairs easily. Customers felt more comfortable, leading to fewer questions for Service Advisors.

Easily implement and scale the solution
Kimoby's user-friendly interface required minimal training, making it accessible to all staff regardless of their tech skills. Plus, the smooth integration with existing systems allowed Porsche Centre Langley to quickly and efficiently scale their solution.