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Hi Sophie, it’s Roberto from Apex Motors. Just checking if you were happy with today’s service. Please reply YES or NO. Have a great day!
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CSI score reached an outstanding 956.9
130 points increase in 30 Days
Centralized Customer Satisfaction Management
Manage customer satisfaction from one platform with ease. Kimoby automates the dispatch of service surveys and online review requests automatically after the service visit, ensuring high engagement. Collect valuable feedback and get instantly notified of any negative reviews so you can act quickly.
Real-Time Feedback and Issue Resolution
Receive instant feedback to transform negative experiences into loyal, returning customers. Save time by addressing complaints and reviews in real-time, automatically assigning team members to tackle issues highlighted in reviews. Reward loyal customers with personalized offers and reduce the ripple effects of poor customer experiences.
Seamless Integration with Google and Facebook Reviews
Automatically integrate with Google and Facebook reviews to manage your online presence effortlessly. Kimoby ensures that positive reviews are showcased while negative feedback is addressed promptly. Enhance your dealership’s reputation and attract new customers with improved online visibility and trust.
Protect Your Reputation and Boost Team Spirit
Protect your dealership's reputation and boost team spirit by staying ahead of discouraging CSI scores. Addressing customer issues promptly not only improves satisfaction but also prevents compensation and incentive reductions. Kimoby helps you maintain high standards, ensuring your team stays motivated and your customers stay happy.
Get a Clear View of your Performance with In-Depth Reporting
Gain deep insights with our robust reporting capabilities across the entire Dealership Engagement System (DES™). Track performance, monitor key metrics, and identify areas for improvement with detailed, real-time reports, ensuring your business stays ahead of the competition.
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“We've seen such significant growth in our CSI that the investment pays for itself.”
Brad Jacobs
General Manager at Colbourne Chrysler
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Honda & Toyota of Seattle
Videos making more than $36,000 in additional sales.
Porsche Centre Markham - Pfaff Auto & Lithia Motors & Driveway
Mastering inbound calls & service quality.
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Volvo, Jaguar & Land Rover Waterloo
Accelerating repair authorizations and payments.
