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Hi Valerie, our tech found another issue during your oil change. We can fix it today if that works for you. View the estimate here: https://kimo.by/DdRPp
Yes, please fix it.
Decline rates for additional repairs have dropped to below 4%
50% of responses in under 10 minutes
Accelerate Approvals with Personalized Videos and Updates
Kimoby's DES™ accelerates the approval process by sending personalized videos and updates directly to customers. Service departments can now provide a transparent view of needed repairs, boosting customer trust and speeding up their decision-making process.
Interactive Estimates
With Kimoby's interactive estimates, customers can easily see and approve or decline repair recommendations. This control reduces confusion and helps advisors follow up more effectively, ensuring cars spend less time on the hoist and more time on the road.
Real-Time In-Service Updates
Keep customers informed with real-time updates on their vehicle's repair status. From advisor introductions to work-in-progress updates and vehicle-ready notifications, these updates improve customer experience and reduce the need for follow-up calls.
Foster Trust and Collaboration with MPIs
Encourage three-way communication between service agents, mechanics, and customers to build trustworthy relationships. Keep a record of multi-point inspections (MPIs) for auditing and insurance compliance. Offer a uniform digital inspection process that maximizes team collaboration and efficiency.
Centralized Repair Orders View
Centralize images and videos attributed to each customer to monitor approval workflows. Speed up approval processes to broaden service volume and take on more customers. Kimoby's DES™ optimizes team collaboration and ensures a smooth, efficient service process, elevating the overall customer experience.
Get a Clear View of your Performance with In-Depth Reporting
Gain deep insights with our robust reporting capabilities across the entire Dealership Engagement System (DES™). Track performance, monitor key metrics, and identify areas for improvement with detailed, real-time reports, ensuring your business stays ahead of the competition.
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“My advisors use it religiously. The clarity in the communication is what sells the work.”
Angie Prince
Service Manager at Gus Brown Buick
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Honda & Toyota of Seattle
Videos making more than $36,000 in additional sales.
Porsche Centre Markham - Pfaff Auto & Lithia Motors & Driveway
Mastering inbound calls & service quality.
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Volvo, Jaguar & Land Rover Waterloo
Accelerating repair authorizations and payments.
