CSI & Reputation Management

Struggling with Low CSI Scores and Bad Reviews? Get Kimoby.

Protect your dealership's reputation with a system that helps you earn more positive reviews and lets you handle negative feedback before the OEM survey goes out.

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Some of our 1000+ customers

A Bad Reputation (and Low CSI)
Costs You Customers

Online reviews are now the lifeblood of any dealership. You can no longer ignore the profound impact of even a few negative reviews – or the missed opportunity of not actively encouraging positive ones.

Customers Always Check Reviews

Over 80% of people won’t even consider a service center without first seeing what others have to say. A low rating or unanswered complaints lead directly to lost business.

CSI Impacts Profits

Manufacturers use CSI scores to determine bonuses, incentives, and even allocation of vehicles. Low scores don’t just reflect poor customer satisfaction; they also diminish your revenue.

Old Methods Fail

Without a consistent way to gather feedback, problems stay hidden until it’s too late—damaging your online reputation.

Outdated Tools Lag Behind

Traditional OEM surveys or simple review monitoring only show what happened in the past, not what’s happening right now. The result? Lost customers, lower CSI, and a weakened brand image.

Customers Always Check Reviews

Over 80% of people won’t even consider a service center without first seeing what others have to say. A low rating or unanswered complaints lead directly to lost business.

CSI Impacts Profits

Manufacturers use CSI scores to determine bonuses, incentives, and even allocation of vehicles. Low scores don’t just reflect poor customer satisfaction; they also diminish your revenue.

Old Methods Fail

Without a consistent way to gather feedback, problems stay hidden until it’s too late—damaging your online reputation.

Outdated Tools Lag Behind

Traditional OEM surveys or simple review monitoring only show what happened in the past, not what’s happening right now. The result? Lost customers, lower CSI, and a weakened brand image.

The Old Way vs. The Kimoby Way

Before Kimoby CSI Draft Email
Kimoby app CSI management

Before Kimoby

  • Random emails asking for reviews, or no follow-ups at all.
  • Hard to track negative feedback, you only find out after it's public.
  • CSI surveys that service advisors forget to mention.

With Kimoby

  • Automatic review requests and instant alerts.
  • One platform for internal CSI and public reviews.
  • Clear insights – know who's happy and who needs attention.
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The Kimoby Advantage

Take Control of Your CSI and Online Reputation

Kimoby isn't just another survey tool. It's a complete system designed to put you back in control of your CSI and online reputation.

This isn't just about damage control, it's about:

  • Preserving customer relationships.
  • Resolving customers issues.
  • Showing customers that you genuinely care about their experience.

Own Your Reputation & Grow Your Business

With Kimoby, you're not just reacting to problems, you're proactively building a strong reputation and improving your CSI. Here's what that means for your dealership:

  • Higher CSI Scores: Leading to better manufacturer relationships and increased bonuses.
  • More Positive Reviews: Attracting new customers who trust your dealership based on what others are saying.
  • A Simple Process: Saving you time and effort, so you can focus on running your business.
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Key Features

Instant Problem Alerts

Know about unhappy customers immediately. Kimoby sends you an alert the moment someone gives negative (or even just "okay") feedback, so you can fix the problem fast.
Instant Problem Alerts

Automatic Review Requests

Make it easy for happy customers to leave reviews. Right after service visits, Kimoby automatically sends a text asking for feedback. More reviews, less work for you.
Automatic Review Requests

One Dashboard for Everything

Instantly see your CSI scores and online reviews, all in one place. No more switching between websites or spreadsheets. Get a clear picture of what customers think, instantly.
One Dashboard for Everything

Private Feedback & Public Reviews

Get honest feedback from customers for internal use, and encourage happy customers to leave public reviews. Improve your service and your online reputation, all with one system.
Private Feedback & Public Reviews

Fast Team Communication

When a customer has a problem, Kimoby lets you quickly connect with the right person on your team to get it fixed fast.
Fast Team Communication

Three-Way Texting

Improve customer engagement with internal chats between departments, auto-reply, automations, and translation features.
Three-Way Texting

Fully integrates with your ecosystem

Success Story

Read full case study Book a demo
“We've seen such significant growth in our CSI that the investment pays for itself.”
Brad

Brad Jacobs

General Manager at Colbourne Chrysler

Ready to Get More 5-Star Reviews and Improve Your CSI?

See how Kimoby can help you build a winning reputation – quickly.

Want to see Kimoby in action?

Book a demo with one of our experts and learn about everything our DES has to offer!

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Pricing

Flexible and transparent pricing with no hidden fees or contracts.

Pricing Detail →

Integration DMS

Seamless integration with your DMS for efficient operations.