Fixed Ops Marketing & Retention

Keep More Fixed Ops Customers (and Make More Money) with Kimoby

Stop chasing down customers. Let Kimoby bring them back to your service drive.

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Some of our 1000+ customers

Losing Service Customers is Costing You Big Time

It's tough to keep service customers coming back after their warranty is up. Every customer you lose is money walking out the door.
 
Sound familiar?
 
It's like a leaky bucket. You're working hard to bring customers in, but they're slipping away just as fast.

Low Retention Rates

Customers disappear after their warranty expires.

Communication Breakdowns

Missed appointments and frustrated customers because of communication gaps.

Generic Marketing

Marketing blasts that don't get anyone's attention.

Forgotten Appointments

Customers forget about service appointments without regular reminders.

OEM Pressure

OEMs are pushing for video communication, adding to your workload.

Keeping Up with Technology

Phone calls and generic emails just don't cut it anymore.

Difficulty Managing Expectations

Customers want clear, up-front information about service and costs.

No Consistant Follow-Ups

Confirming appointments is a constant struggle

Customers Always Check Reviews

Over 80% of people won’t even consider a service center without first seeing what others have to say. A low rating or unanswered complaints lead directly to lost business.

CSI Impacts Profits

Manufacturers use CSI scores to determine bonuses, incentives, and even allocation of vehicles. Low scores don’t just reflect poor customer satisfaction; they also diminish your revenue.

Old Methods Fail

Without a consistent way to gather feedback, problems stay hidden until it’s too late—damaging your online reputation.

Outdated Tools Lag Behind

Traditional OEM surveys or simple review monitoring only show what happened in the past, not what’s happening right now. The result? Lost customers, lower CSI, and a weakened brand image.

The Old Way vs. The Kimoby Way

fixed ops before kimoby sized-fs8
Sending fixed ops campaigns with kimoby updated

Before Kimoby

  • Lost customers after warranty expiration.
  • Missed appointments and empty service bays.
  • Generic, ineffective, and expensive marketing.
  • Frustrated customers and low CSI scores.
  • Declining service revenue.

With Kimoby

  • High customer retention rates.
  • Full appointment schedule and maximized revenue.
  • Targeted, personalized marketing that gets results.
  • Happy, loyal customers.
  • Growing service revenue.
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The Kimoby Advantage

Drive Service Retention & Revenue

Kimoby helps you keep customers coming back automatically. It handles your service reminders, texts, and marketing, so you don't have to.

Turn One-Time Visitors into Lifelong Customers

Kimoby helps you build lasting customer relationships.

Stop losing customers to the independent shops

Turn one-time service visits into lifelong customers with automated reminders and personalized offers.

Fill your service bays and increase your profit

More appointments, bigger repair orders, higher profits. That's the Kimoby effect.

Happy customers, higher CSI scores

No more phone tag, no more confusion. Kimoby keeps customers informed and happy.

Free Up Your Staff

Get your team off the phone and back to serving customers. Kimoby automates appointment reminders, follow-ups, and other time-consuming tasks.

Give customers a reason to choose your service department

Kimoby helps you offer a modern experience they won't find anywhere else.

Maximize Customer Lifetime Value

Build long-term relationships that maximize each customer's lifetime value to your dealership, ensuring a sustainable and profitable service department.

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Key Features

Targeted Campaigns

Reach the right customers with the right message at the right time. Send personalized texts based on each customer's service needs – like oil changes or recalls.
Targeted Campaigns

Automated Service Reminders

Configure Kimoby to automatically send reminders based on mileage, time since last service, or specific maintenance schedules, ensuring customers never miss an appointment.
Automated Service Reminders

Automated Appointment Confirmations

Reduce no-shows and ensure your service bays are always full.
Automated Appointment Confirmations

Marketing Automation

Set up automated campaigns to nurture customers, promote special offers, and drive repeat business.
Marketing Automation

Seamless DMS Integration

Plugs directly into major Dealer Management Systems (DMS), ensuring data flows smoothly through your operations, minimizing manual entry and improving your workflow.
Seamless DMS Integration

Performance Analytics Dashboard

Dedicated analytics dashboard that tracks the performance of your Fixed Ops marketing efforts in real-time. Get clear, visual reports to optimize your marketing strategy.
Performance Analytics Dashboard

Fully integrates with your ecosystem

Success Story

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“Kimoby transformed each recall into a real revenue opportunity for us. What used to take days to contact guests now only takes a few minutes.”
Kirk Gonsalves

Kirk Gonsalves

BDC Manager at BMW Autohaus

Ready to Transform Your Service Department?

See how Kimoby can help you improve retention, increase revenue, and enhance customer satisfaction.

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Book a demo with one of our experts and learn about everything our DES has to offer!

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Pricing

Flexible and transparent pricing with no hidden fees or contracts.

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Integration DMS

Seamless integration with your DMS for efficient operations.