Service Lane Technology (SLT)
Bring Your Service Lane To The Modern Age
Replace your outdated, slow SLT with a single, smart platform that speeds up operations, improves customer satisfaction, and increases your profits.
Some of our 1000+ customers





Your Old SLT is Costing You Money & Customers
Archaic interfaces that slow things down and confuse customers
Complicated and unclear payment processes with obscure invoices and 3rd party complex service financing
Outdated communication tools that don't build and inspire confidence
Lack of up-to-the-minute data and insights
Customers Always Check Reviews
Over 80% of people won’t even consider a service center without first seeing what others have to say. A low rating or unanswered complaints lead directly to lost business.
CSI Impacts Profits
Manufacturers use CSI scores to determine bonuses, incentives, and even allocation of vehicles. Low scores don’t just reflect poor customer satisfaction; they also diminish your revenue.
Old Methods Fail
Without a consistent way to gather feedback, problems stay hidden until it’s too late—damaging your online reputation.
Outdated Tools Lag Behind
Traditional OEM surveys or simple review monitoring only show what happened in the past, not what’s happening right now. The result? Lost customers, lower CSI, and a weakened brand image.
The Old Way vs. The Kimoby Way


Before Kimoby
- Outdated, clunky interfaces that frustrate your customers
- Confusing payment flows and unreadable invoices
- Manual, non-interactive video communications that lack clarity
With Kimoby
- Modern, intuitive design built for today’s consumer expectations
- Flexible, integrated mobile payments with options like Affirm financing
- AI-enhanced video communications that offer noise cancellation, real-time uploads, and interactive estimates
- Direct DMS integration for a unified, efficient service process
Build Trust with Transparent, Single Price Estimates
Instead of outdated, itemized breakdowns, we provide a clear total cost, making it easier for customers to approve repairs quickly. This modern, customer-centric experience helps dealerships boost approval rates and build stronger trust with their clients, while competitors remain stuck in the past with confusing estimates.
The Kimoby Advantage
The All-In-One Solution You've Been Looking For
Own the Future of Service
- Give customers the modern experience they expect.
- Eliminate inefficient, frustrating processes.
- Deliver an SLT experience built for today's customers—keeping them coming back, improving your CSI, and increasing revenue.
Key Features
AI-Enhanced Video MPI
Take advantage of noise-canceling audio, AI-generated summaries, closed captioning, and interactive estimates. Our Video to Customer feature allows your team to deliver real-time, high-definition updates that build trust and accelerate service approvals.
Three-Way Texting
Flexible Payments
Digital Estimates for Fast Approvals
DMS Integration
Predictive Service Recommendations & Alerts
Fully integrates with your ecosystem
“Prior to Kimoby, the customer experience was such a hassle. We couldn’t connect with our customers fast enough. Kimoby has made a huge impact on our bottom line.”

Arvin Merino
Service Manager at Honda & Toyota of Seattle
Ready to Transform Your Service Lane?
Want to see Kimoby in action?
Book a demo with one of our experts and learn about everything our DES has to offer!