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Service Lane OS

The Operating System Your Service Lane Actually Runs On

Kimoby's Service Lane OS is the operating system for dealership service departments. It consolidates two-way texting, video inspection, AI-generated digital estimates, mobile payments, loaner fleet management, Voice AI, CSI follow-up, and marketing campaigns into one platform.

It integrates with CDK (with write-back), Reynolds, PBS, Tekion, DealerTrack, Autosoft, and Serti. Over 1,000 dealerships use it across North America.

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Some of our 1000+ customers

Your Old SLT Is Costing You Money & Customers

Your Service Lane Technology (SLT) should be a complete digital suite that transforms your dealership’s service operations, not a patchwork of old, clunky software.
 
Traditional SLT solutions often cost $4-5K per month yet leave your customers frustrated and you team bogged down.
 
It's hurting your profits. It's time to experience Service Lane OS.

The Old Way vs the Kimoby Way

Old invoice without Kimoby
Clear and complete service estimates with Kimoby

With Old SLT Modules

  • Outdated, clunky interfaces that frustrate your customers
  • Confusing payment flows and unreadable invoices
  • Manual, non-interactive video communications that lack clarity

With Service Lane OS

  • Modern, intuitive design built for today’s consumer expectations
  • Flexible, integrated mobile payments with options like Affirm financing
  • AI-enhanced video communications that offer noise cancellation, real-time uploads, and interactive estimates
  • Direct DMS integration for a unified, efficient service process
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Why Service Lane OS Changes Everything

Service Lane OS isn't another collection of bolted-on modules. It's a unified platform where digital estimates, video, approvals, status updates, and DMS sync work as one system because they were built together from the ground up.

This is what happens when you control the entire workflow, not just individual touchpoints.

From Inspection to Approval to DMS Automatically

Here's how Service Lane OS eliminates the handoffs that kill revenue and frustrate customers

1. Tech Completes the inspection

Technician inspects the vehicle and flags red/yellow items (e.g., "Front brake pads at 3mm"). They capture photos and video of the issue using the Service Lane OS mobile app or Meta glasses.

2. Auto-Generates Estimate Line with the Findings

The inspection finding instantly becomes an estimate line no retyping the 3Cs (Complaint, Cause, Correction). Tech adds the OpCode (like BRK-FRT-REPL) and the system notifies parts to quote the rotor kit and pads.

3. Advisor Reviews and Sends

Service advisor sees the complete picture in their dashboard: the inspection finding, the tech's video, parts pricing, and labor rates. They review, adjust if needed, and send the estimate to the customer all in the same system.

4. Customer Approves with One Tap

Customer receives the estimate with video proof embedded in each line item. They can approve individual items (yes to brakes, no to air filter) with one tap. No phone calls. No confusion.

5. Approved Work Writes Back to DMS

The moment the customer approves, that decision syncs back to your DMS (CDK). The RO updates automatically. No manual re-entry. No phone back-and-forth.

6. Customer Gets Real-Time Updates

During the whole service process, the customer receives status updates: "We're starting your brake service," "Service is complete," "Your vehicle is ready for pickup." All automated, all connected to what's actually happening.

This isn't a better inspection tool or a better estimate tool, it's an operating system where every touchpoint shares the same data, the same interface, and the same workflow.

Video-to-Customer (V2C)
Digital Inspection
Digital Estimates
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One Platform. Every Capability.

Video with Embedded Estimates

Findings flow directly into pricing

Digital Estimates With Line-by-Line Approval

Customers approve what they want, decline what they don't

DMS Writeback

Approved work syncs automatically

AI-Enhanced Video Communication

Noise cancellation, captions, summaries, real-time uploads

AI Video Coaching Beta

Every video your team sends is automatically scored and improved. Available Service Lane OS Pro.

Three-Way Texting & Team Collaboration

Internal chats between departments, auto-reply, automations, and translation features

Predictive Service Recommendations & Alerts

Proactive maintenance suggestions based on vehicle history and mileage

Real-Time Status Updates

Customers know what's happening without calling

Advisor Dashboard

One screen to manage inspections, estimates, approvals, and communication

OpCodes and Parts Import

Accurate, consistent pricing every time

On-Brand, Personalized Communication

Reach customers wherever they are with consistent messaging

Service Lane OS isn't about adding features. It's about replacing the patchwork with a system that actually works.

Choose the Right Package

Kimoby's Service Lane OS is available in two tiers. Digital inspection and OpCode-driven estimates are only available on the Pro plan.

Service Lane OS Essential

For dealerships that want to modernize how they communicate with service customers. Text, video, and mobile payments in one place.

  • Improved estimate builder with 3Cs, parts, labor, and hidden lines.
  • Pre-approved work pulled from your DMS (where supported).
  • Line-by-line digital approval via text.
  • No inspection templates or findings in this tier.
  • 🆕 AI Video Coaching BETA to have every video scored and improved with frame-level recommendations.

Service Lane OS Essential
RECOMMENDED

Service Lane OS Pro

For dealerships that want to run their entire service lane in one place. From inspection to estimate to approval to writeback.

  • Everything included in the Essential plan
  • Full digital inspection with templates and color-coded findings.
  • Inspection findings → estimate lines (ASRs) in one click.
  • OpCode & parts spreadsheet import for accurate pricing.
  • DMS writeback for approved work lines (CDK & PBS, by cycle).
  • Video-to-Customer (V2C) tightly linked to inspection items and lines.
  • AI features on the roadmap for estimate suggestions and explanations.

Service Lane OS Pro

Why Kimoby Beats the Competition

From Paper & Basic Schedules

  • Auto-save on every keystroke, so quotes don’t vanish with a browser crash.
  • Digital chain of custody for parts and recommendations, instead of text files and sticky notes.
  • Draft estimates you can clean up without polluting your accounting data.

Beyond PDF-Based Estimates

  • Line-by-line digital approvals customers tap on their phone, not static PDFs they have to call about.
  • A live view of ROs by status, so managers can see where work is stuck in the lane.
  • Fast, responsive estimate building that keeps up with a busy drive.

Media That Actually Sells the Work

  • Photos and videos attached directly to inspection items and estimate lines, right where the price is.
  • Support for kits and packaged jobs, so a brake job is one click instead of twenty.
  • Pricing based on your OpCodes and matrices, so quotes match your playbook the first time.

One Workflow, One App

  • Chat, video, inspection, and estimates in a single mobile and web experience.
  • A shopping-cart style estimate that lets customers approve work line by line.
  • An interface techs, parts, and advisors can learn quickly and actually enjoy using day to day.

Fully integrates with your ecosystem

Success story

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“Prior to Kimoby, the customer experience was such a hassle. We couldn’t connect with our customers fast enough. Kimoby has made a huge impact on our bottom line.”
Arvin Merino

Arvin Merino

Service Manager at Honda & Toyota of Seattle

Ready To Transform Your Service Lane?

Discover how Kimoby Service Lane OS can revolutionize your service department with modern technology and an unbeatable customer experience.

Frequently asked questions

What is a Service Lane Operating System?

 

Software that manages the entire service visit from drop-off to payment in one platform. Goes beyond texting or scheduling to include video inspections, digital estimates, customer approvals, mobile payments, loaner management, automated status updates, CSI follow-up, and marketing campaigns. Your DMS stays as the system of record. The OS handles the actions. Kimoby coined the term.

How is a Service Lane OS different from a DMS?

 

Your DMS (CDK, Reynolds, PBS, Tekion) is the system of record. It tracks repair orders, parts, and billing. A Service Lane OS is the system of action. It handles the customer-facing workflow: texting, video inspections, estimates, approvals, payments, loaners, and follow-up. The two work together through DMS integration.

What does the Service Lane OS include?

 

Two-way texting, video inspections with AI-generated estimates, digital estimates with one-tap approve/decline, mobile payments with surcharging and Affirm financing, in-person terminals, automated reminders and status updates, CSI follow-up, and team collaboration tools. Add-ons: loaner fleet management (Kimoby Go), Voice AI, and marketing campaigns.

How is Kimoby different from Xtime?

 

Xtime is primarily a scheduling and lane flow tool. Kimoby is a full Service Lane OS covering texting, video inspections, estimates, payments, loaners, Voice AI, and campaigns. Kimoby doesn't have a native online scheduler yet (planned late 2026). Most stores keep their scheduler and use Kimoby for everything after the customer arrives.

Can Kimoby replace myKaarma?

 

Yes. All core myKaarma features plus loaner management, Voice AI, in-person terminals, surcharging, and marketing campaigns. Less expensive. Month-to-month. No annual contract.

Which DMS systems does it integrate with?

 

CDK (with write-back), Reynolds, PBS, Tekion, DealerTrack, Autosoft, Serti, Dealer Vu, Quorum.

Is Kimoby approved for OEM programs?

 

BMW Activities Fund: approved, with exclusive myBMW app integration. VW eConnect + CMC: approved. Ford FCP: qualifying vendor, submitted for 2027.

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Pricing

Flexible and transparent pricing with no hidden fees or contracts.

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Integration DMS

Seamless integration with your DMS for efficient operations.

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Frequently Asked Questions

What is a Service Lane OS?

A Service Lane Operating System is software that manages the entire service visit from drop-off to payment in one platform. It goes beyond texting or scheduling to include video inspections, digital estimates, customer approvals, mobile payments, loaner management, automated status updates, CSI follow-up, and marketing campaigns. Your DMS stays as the system of record. The OS handles the actions. Kimoby coined the term and is the leading example of this category.

What makes Service Lane OS different from traditional SLT?

Traditional SLT solutions are collections of separate modules that don't talk to each other.

Service Lane OS is a unified platform where every feature, estimates, video, payments, DMS sync, shares the same data, same interface, same workflow. It's the difference between managing five apps and running one operating system.

How is a Service Lane OS different from a DMS?

Your DMS (CDK, Reynolds, PBS, Tekion) is the system of record. It tracks repair orders, parts, and billing. A Service Lane OS is the system of action. It handles the customer-facing workflow: texting, video inspections, estimates, approvals, payments, loaners, and follow-up. The two work together through DMS integration.

Will Service Lane OS integrate with my DMS (CDK, Reynolds, Dealertrack, etc.)?

Yes. Kimoby offers certified integrations with all major DMS providers, so RO data and customer information stay perfectly in sync.

Is Kimoby approved for OEM programs?

BMW Activities Fund approved. VW eConnect and CMC approved. Ford FCP qualifying vendor.