Product release
MONZA EDITION
Kimoby's Dealership Engagement System—DES™ proudly introduces the product release Monza Edition, addressing a pressing concern: 63% of Americans are unable to cover an unexpected $500 expense.
This edition offers a one-click financing solution powered by Affirm.
One-click financing solution with Buy Now, Pay Later (BNPL) powered by Affirm
Each time you send an estimate to a customer or a mobile payment request, they will have the option to view and apply to pay over time with Affirm BNPL empowers you to secure approvals for expensive additional work by providing a seamless one-click financing solution to your customers directly integrated into Kimoby Pay - eliminating the need for another provider. Dealerships get paid right away and Affirm takes care of managing the rest.
As 67% of American dealerships express concern about a potential 2024 recession impacting their business, BNPL offers you a proactive strategy to encourage customers who usually declined because of timing or budget constraints, to proceed with suggested repairs, ultimately boosting your average Repair Order (RO) and bottom line.
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Automatically answer and reroute customer messages with Automated Replies
In your automation, such as the CSI one, you can now create automatic replies that fit each customer's response and redirect the conversation to the appropriate person if need be.
Just picture it: only customers who've already shown positive sentiments receive reminders to look out for the manufacturer email survey. With the understanding that one negative survey won't outweigh five positive ones, this new feature guarantees the best possible results and a clear advantage for dealerships, all without lifting a finger.
Appointment and maintenance reminder automation also benefit from the Automated Replies feature. With Automated Replies, your BDC team can devote their time to what truly matters – nurturing relationships and driving business growth.
Saved line items and dashboard with Estimate Enhancements
Create a list of saved estimate items, reuse them and monitor the entire estimate report list.
Say goodbye to repetitive data entry and save time creating estimates – simply select items from your saved library and get your estimate automatically filled in with the right data.
But that's not all - Managers now have complete visibility over estimate status, from creation to acceptance or decline. Plus, you can follow up on which employee is upselling efficiently your customers. Less time spent searching and typing means more time dedicated to delivering exceptional service to your valued customers.
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Retrieve RO and customer profile with VIN Scanning
Within the Kimoby mobile application, you can now scan the VIN in the search bar to instantly locate the correct Repair Order (RO) or customer profile.
Effortlessly attach data and files without the risk of manual errors, saving technicians valuable time.
Foolproof texts with AI-Text Improvement and Spellcheck
Your team can type messages on the go and with just one click, the AI-text improvement and spellcheck feature will transform them into polished, mistake-free messages ready to send to customers.
This guarantees a professional appearance regardless of your team's grammar proficiency. With AI-powered text improvement and spellcheck directly integrated into every section of Kimoby, crafting clear and error-free messages is a breeze.
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Write-back Kimoby Pay transactions in CDK Global
Every customer financial transaction, including the amount, payment method used, and payment closure will seamlessly sync with CDK's DMS. All that is left to do is to close the RO. This means no more costly human mistakes or nightmares for controllers when it comes to payments and reconciliations. Hundreds of transactions happen daily and $73 billion are processed in the service and parts department annually in the US, accuracy and efficiency are crucial for dealerships. By leveraging this partnership, you can have peace of mind knowing the payment flow is written back flawlessly in CDK.
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New Tekion integration
Kimoby now integrates with Tekion to provide the same customer engagement and experiences to North American dealerships utilizing customer data, appointment data, RO data and work order status. Kimoby's commitment to excellence ensures smooth synchronization, covering all aspects of ongoing customer communications, automation, and interactions.
Instant customer reminders with Declined Work
Send personalized follow-up messages to customers who declined repairs. Using OP codes, the Declined Work feature automatically finds declined repairs and sends personalized messages to specific customers, based on the number of days you set for triggering the message. While many dealerships avoid this kind of message due to its cumbersome manual process, this feature revenue potential is undeniable. It demonstrates care for customer safety and directly impacts your dealership's bottom line, effortlessly enhancing customer relationships.
Real-time customer updates with Work in Progress
The Work in Progress automation will systematically send a customized message to customers, informing them that repairs are underway. This proactive communication eliminates the need to call the client, ensuring you meet CSI requirements while enhancing transparency and the overall customer experience. Additionally, it relieves service advisors from customer calls regarding the status of their vehicles, freeing up your team and telephone lines.
