Honda & Toyota of Seattle Brought Their Payments Into Service Lane OS, the Platform They Already Trusted

Honda & Toyota of Seattle were running payments across disconnected systems, with manual steps and paper copies at every turn. After every transaction, advisors had to open the DMS, find the repair order, and manually post the payment to close it out. Multiply that by three busy stores, and it was a meaningful amount of daily overhead with no upside.

Amex was another gap. Their previous setup couldn’t process American Express, which meant turning away customers at the counter or asking them to pay a different way. Not a great moment in an otherwise smooth service experience.

On top of that, there was no way to know which employee had processed a given transaction. Payments weren’t tied to individuals, so accountability was effectively nonexistent. And with mobile payment links and in-person terminals living in separate systems, getting a clear picture of group-wide payment volume meant pulling from multiple places and putting the pieces together manually.

The team already used Kimoby across their service lane and trusted the platform. They needed their payments to work the same way the rest of it did.

Honda & Toyota of Seattle deployed 27 Kimoby Pay terminals across all three rooftops. Every store was live before noon on day one.

CDK writeback and full accountability
The difference showed up immediately in how advisors work. When a customer pays at the terminal, the repair order updates in CDK on its own — no one has to go back and post anything. The payment moves through, the RO closes, and the advisor is already on to the next customer. And because every transaction is stamped with the employee number of the person who processed it, the group now has a full audit trail across all three stores. Payments and refunds both carry that trail.

All major credit cards accepted
Amex acceptance came with the switch. With Kimoby Pay’s interchange-plus pricing, the group now processes every major card type and has full visibility into what each card type actually costs, with no markup hidden in a blended rate.

Surcharging enabled
When a customer pays by credit card, a surcharge is disclosed at the terminal before they tap. If they prefer to avoid the fee, they pay by debit instead. The stores stop absorbing processing costs on credit transactions — without any friction in the payment flow.

Invoices delivered by text
Customers receive their invoice by text the moment they’re ready to pay, using contact information Kimoby already has from the DMS. Nothing to type in or look up.

One dashboard for mobile and in-person payments
Mobile payments from the service lane and in-person payments from the counter now flow into the same dashboard. For the first time, the group has a single view of what every store collected, across every payment channel, without pulling data from separate systems.

Financing options 
Kimoby’s integration with Affirm gives customers the flexibility to pay over time for larger repairs at the counter or by text. It helps customers approve work they might otherwise postpone, and removes price as a barrier at the moment it matters most.